We use cookies to ensure that we give you the best experience on our website and to analyse how you use it so that we can improve and customise our contents and advertising. You can always disable cookies; otherwise, we will assume you are happy receiving them as they are. For more info about cookies and how to disable them, click here

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Click here and discover the exclusive benefits when booking on our website

  1. Best price guaranty
  2. A courtesy bottle of water per person
  3. Exclusive benefits for treatments, massages and spa products of our Spa Oasis
  4. Delightful Artisan Fruit gift box
  5. Priority in early check-in and late check-out (depending on availability)

Cookies Policy

This document defines the cookie policy of websites operated by HELIOPAL S.A  company located in Avenida Son Caliu, 8 CP:07181 Palmanova - Baleares. España  . The terms "You" and "User" as used herein refer to all individuals and/or entities which visit HELIOPAL S.A websites or use their services for any reason. The use of these services implies full and unreserved acceptance of the cookie policy.

HELIOPAL S.A may collect information through cookies or log files on user navigation behaviour on its websites. These devices are exclusively associated with a unique user and the device they navigate the website with. Cookies are files sent by the website and stored on the user's browser by a web server, in order to maintain the browsing session, storing the user’s IP address (of their computer) and other navigation data.HELIOPAL S.A also uses "beacons" or electronic images that allow the website to count the number of visitors and users who have accessed a particular website and to access certain cookies. Because of cookies use, it is possible that the HELIOPAL S.Aserver recognizes the computer browser used by the user in order to make navigation easier and to measure the audience and traffic patterns, monitor progress and number of visits, using the information contained in the cookies separately from any other personal data of the user that may be available.

HELIOPAL S.A uses cookies to customize the user navigation through the HELIOPAL S.A websites and user visit and session cookies for load balancing, excluded from the scope of Article 22.2 of the LSSI.

HELIOPAL S.Auses web analytics cookies to measure and analyze user navigation. Analytical cookies allow the monitoring and analysis of user behaviour. HELIOPAL S.A uses the data to make improvements based on the analysis of user behaviour. Web analytics does not provide information on the full name or email or postal address of users. The information obtained is related to the number of users accessing the site , number of page views , frequency and repetition of visits, duration, the browser used, the operator providing the service, the language, the terminal used or the city to which the IP address belongs.

HELIOPAL S.A uses cookies for behavioural advertising to manage advertising space based on certain criteria and plug-in cookies to share social contents. Behavioural advertising cookies allow the management of advertising space on the website in the most effective way possible. These cookies store information of users behaviour obtained through continued observation of their browsing habits, allowing the website to display advertising based on those habits.

In the following table you can see the cookies used on HELIOPAL S.A websites, the information obtained by them and their purpose:

NameTypeExpirationUsage
PHPSESSIDOwnSessionStores the session ID of the web server, which stores user preferences such as the selected language.
_umtaThird party2 yearsThis cookie generates a unique user ID, which is used to count how many times a user visits the site. It also records when was the first and last visit to the website. It is a persistent cookie that can take over two years to expire.
_umtb and _umtcThird partySessionThese cookies are used to calculate when a session has ended. The _utmb records the time of arrival at the site while the _utmc check whether to keep the session open or to create a new session.
_umtzThird party6 monthsThis cookie keeps the traffic source or campaign through which the user reached our page. It has a shelf life of six months, but is renewed each time you visit the site or send information to Google Analytics, provided it is not a direct check.
_umtvThird party2 yearsThis cookie, which is optional, only used when custom variables are used, for example to target demographics such as gender or age of visitors obtained from the log data. It is a persistent cookie utma like.
PREFThird party2 or 10 yearsThis cookie is installed and serviced by Youtube. It can be set for when a user accesses the site and click the button "Share" on Youtube embedded video. This cookie is used to store preferences Youtube related activity to see embedded videos. These cookies do not collect information that identifies the user. You can find more information about privacy in Youtube: www.youtube.com/t/privacy_at_youtube
VISITOR_INFO1_LIVEThird party9 monthsEstimated bandwidth and the use of cookie _hitbox counteracts the increase in video views on Youtube. You can find more information about privacy in Youtube: www.youtube.com/t/privacy_at_youtube
use_hitboxThird party9 monthsThis cookie is used by YouTube to save user preferences when you visit pages that contain videos.
YSCThird partySessionContains a unique identifier to allow control of visits to YouTube videos.
NID, SNID and KhcookieThird party6 monthsThese cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.
guest_idThird partySessionTwitter is used to collect information from the news on Twitter.

To revoke consent, users may disable cookies by modifying their browser settings. The links listed below provide more information about what cookies are installed, how to allow, block or remove installation from your computer. Depending on which browser you use, the user may follow these links:

Firefox: http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-

Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Safari: http://support.apple.com/kb/ph5042

Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

For more information

+34 971 68 22 00
soncaliu@soncaliu.com
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